Boarding and Return Times
Check out time for all departing houseboats are between 3 pm and 6 pm and will depart on a first come/first serve basis. This also depends on boat size/readiness. Renters must supply a valid driver’s license and be 21 years of age for boat rental. If another member of your party is picking up the rental boat, that person must provide written permission from the contract holder. All boats must be checked-in by 9 a.m. on the return date. Failure to return the boat at the required time will result in a $100 an hour late charge being charged to the contract holder. (Late returns delay our next guest’s departure; therefore this policy will be strictly enforced). An additional $100 charge will be assessed for boats returned in an unclean condition. Maximum occupancies of the houseboats are 52’ Standard – 13, 54’ Luxury – 12, and 59’ Luxury – 15. These maximum occupancies are strictly enforced, and any violation of this policy will result in an immediate forfeiture of the security deposit, and may result in termination of the rest of your trip. Small boats rented on a daily basis are checked out at 8 am, or after with a check-in time of 5 p.m./or 1 hour before closing, whichever is later.

Deposits
The required rental deposits are confirming/damage deposits. They do not apply toward rental fees, and are due in our Reservations Office within 10 days from booking reservation. If the deposit is not received within these 10 days, the reservation will be cancelled. Upon your arrival, the confirmation deposit will convert to a damage deposit. The damage deposits are fully refundable when the boat is checked-in on time, and in the same condition as when checked-out. Deposits are as follows $500 – Luxury, $300 – Standard, $275 – Ski Boat, $40 – Fishing Boats.

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Payment
Full payment is required sixty (60) days prior to your scheduled departure. If full payment is not received sixty (60) days prior to your departure date, the rental unit is subject to the cancellation policy. This policy may vary depending on special circumstances such as specials, promotions. This policy will be strictly enforced.
Methods of payment will be Visa, MasterCard or cash. Personal Checks will be accepted provided that sufficient time is given for the check to clear the bank before your trip departs. Payments made at the marinas will be accepted only with Visa, Mastercard or cash, and no personal checks will be accepted.
Reservations made with a departure date less than 60 days must be paid in full at the time of reserving the trip.
*** RRE Prefers that your payments are made by Visa, Mastercard, cashiers check or Money Order.

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Cancellation Policy
The reservation deposit/prepayment is refundable less a $150 handling fee if the reservation is cancelled 60 or more prior to the checkout date. If the cancellation occurs less than 60 but more than 30 days prior to the check out date, the deposit and ½ of the total rental fee will be forfeited. Reservations cancelled within 30 days of the checkout date, the deposit and the rental fee will be forfeited. FAILURE TO MAKE FULL PAYMENT 60 DAYS PRIOR TO THE CHECK-OUT DATE will automatically cancel the reservation, and the entire deposit will be forfeited. All cancellations with refunds due, must be requested in writing and should be mailed by return/receipt through the USPS. If the request is not mailed with return/receipt we will use the post-marked date on the letter as the date of request. If you have multiple reservations, and wish to cancel part of them, payments will not be credited from one reservation to the others, and the cancellation policy will be followed. ** If you wish to change the dates of your reservation, there is a $50 charge for each change of each reservation. Management must approve any consideration of policy change, and the authorization must be noted in our reservation system, or our reservation staff cannot implement it.

Reservations made through specials, promotions are subject to a more stringent cancellation policy, and will not be refunded under most circumstances.

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Buy Down of Liability
Your rental fee includes basic personal liability and property damage coverage. There is a deductible of $2500 under personal liability, and $2500 under property damage, coverage that you remain liable for in case of an accident or injury while the vessel is in your possession. Your liability can be limited to the amount of your security deposit if you purchase a buy-down of liability prior to departure. The cost of the buy-down is: $20 day/houseboats, $10 day/ski boats, and $5 day/fishing boats. Please note, that all of the insurance/buy-down is void, if you operate the boats in violation of the contract & rules.

Rates Subject to Approval and Change
Keller Ferry is a concessionaire of the National Park Service, Lake Roosevelt National Recreation Area. As such, all rates are subject to National Park Service approval. All rates quoted or printed are subject to change without notice.

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Additional Expenses
Fuel and oil will be your only additional expenses for operation of your boat(s). Your Houseboat and small boat (if applicable) will have full fuel and oil tanks upon your departure and you must immediately refill all fuel and oil tanks upon your return. Houseboats burn approximately 1-2 gallons per mile. The cost of propane, parking at the marina, and pumping of septic tanks are included in the basic service if performed at Keller Ferry Marina. Pump-out, propane may be at the renters expense if done at another marina.

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Lost Running Time
The renter assumes full responsibility for any loss in running time. We are not responsible for lost running time due to change of plans, equipment failure, weather, illness, accidents or any other circumstance.

Right to Change Equipment or Cancel
We reserve the right to change equipment, cancel any trip at any time and to call any boat back at any time for reasons related to safety (boat system malfunction, weather, intoxication, or illness of the operator, etc.). We also reserve the use of our facilities, equipment, etc., to any individual or group who, in our judgment, is in a condition which might affect his or her own safety or that of others.

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Pet Policy
No Pets will be allowed aboard rental boats! You WILL forfeit your full deposit if this policy is ignored. Please be respectful of other renters and vacationers. No Exceptions.

Procedures to follow when picking up your houseboats

To make your checkout as fast and easy as possible, the recommended arrival procedures are as follows:

1. Instructions and inventory:

   1. Contract holders (lessee), Co-captain and one other to check into the Boat rental office. **Other members of your party can visit the store and purchase last minute supplies, or launch your personal boats, etc.

   2. Contract holder (lessee) to complete paperwork. If someone other than contract holder wishes to do this, they must have written permission from lessee.

   3. Failure to produce a valid drivers license will delay this process.

   4. Extra Member of party will perform the inventory check in process.

   5. Contract Holder (lessee, co-captain and instructor will complete boat orientation.

****CHECKOUT IS BETWEEN 3 PM & 6 PM, THIS IS HANDLED ON AVAILABILITY, AND A FIRST COME FIRST SERVE BASIS. WE STRIVE TO CHECK EVERY BOAT OUT AS EARLY AS POSSIBLE, BUT PLEASE BE AWARE THAT IF A BOAT REQUIRES ADDITIONAL MAINTENANCE THAT IS UNFORSEEN, WE WILL NOT ALLOW THE BOAT TO LEAVE OUR MARINA UNTIL WE HAVE CORRECTED THE PROBLEM. THIS IS NOT ONLY FOR YOUR CONVENIENCE, BUT WILL ULTIMATELY MAKE YOUR TRIP MORE PLEASURABLE. PLEASE DO NOT REQUEST ADDITIONAL TIME, ESPECIALLY IF IT IS NOT YET 6 PM.****

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LOADING THE BOAT
Carts are available to assist you in loading. Please do not utilize the carts until you have been assigned a boat and have been cleared to load. Many groups may be loading simultaneously and the dock may become crowded with people, equipment, staff, and small children. Please exercise patience, and be careful.

Make sure after unloading vehicles, you move them to the proper parking area. Please be considerate, and do not block other vehicles.

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Returning your Houseboat
If you are on a luxury boat please drain hot tub.

1. Coming into the Marina:

   1. Please have houseboat cleaned, all personal gear packed and ready for off-load before you arrive at the marina, and the boat ready for inspection.

   2. Turn off the Propane.

   3. When you reach the marina, contact the marina by radio on channel 2, you will be informed on an approximate time that a driver will be out to pilot you into the marina.

2. Refueling, Inventory, and Unloading

   1. Houseboat will be piloted to the fuel dock for service & pump out.

   2. Start to unload the houseboat at this time.

   3. Boat will be inventoried after it is unloaded and the props checked.

   4. The inventory process can take a period of time, so if you are completely unloaded go ahead and have the contract holder relax in our office. If there are any additional charges you will be provided a copy of any necessary information.

   5. If you have multiple boats, please be aware that you will be charged for inventory shortages, and there are no credits for inventory overages. It is your responsibility to ensure that each boat has the proper inventory on each boat before the boat arrives at our marina.

   6. If you must leave before your contract has been closed, you have authorized RRE to refund any amounts due by USPS. You have waived any right to dispute charges that may have been levied.

   7. Refunds of the security deposit will be made to the contract holder only. It will be made by check or credit card depending on the manner they were received.

   8. You may have your final charges taken out of your security deposit, provided that there are enough to cover this expense. If there are not, payment must be made immediately.

   9. Bookings for the following season will open October 1st. The last two weeks of July and first two weeks of August fill quickly, so plan to call early. Remeber, the deposit is required at the time of booking. Balance due is sixty days prior to departure. Spaces fill quickly. Vacations are slotted to specific days as to not overwhelm customer and/or staff. Therefore only a limited number of boats can be booked for departure each day..

   10. Please note that if there are additional charges that are not paid immediately, your name will be forwarded to the National Park Service, and arrangements must be made immediately!! We do not extend credit.

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